Administrative Officer

Job Title: Administrative Officer – Rent-a-Car Business
Location: Dubai – Business Bay

Job Summary:
The Administrative Officer will oversee daily administrative operations and ensure the smooth and efficient management of the car rental business. This role involves handling customer inquiries, coordinating with various departments, maintaining records, and ensuring that all company policies and procedures are followed. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities:

1) Customer Service & Coordination:

-Serve as the first point of contact for customer inquiries and complaints.

-Coordinate vehicle bookings, returns, and schedule updates.

-Assist customers with the rental process, including paperwork, payment processing, and explaining rental terms.

2) Office Management:

-Manage office supplies and ensure the workplace is organized.

-Maintain accurate records of vehicles, rentals, and maintenance schedules.

-Prepare and process rental agreements, invoices, and other administrative documents.

3) Vehicle Management:

-Track the fleet’s condition, ensuring timely maintenance, cleaning, and repairs.

-Coordinate with service providers and mechanics for vehicle servicing.

-Ensure all vehicles meet legal and safety standards.

4) Data Management & Reporting:

-Maintain and update customer and vehicle databases.

-Prepare weekly, monthly, and quarterly reports on rentals, revenue, and vehicle usage.

-Monitor and document business expenses, ensuring cost efficiency.

5) Support & Collaboration:

-Work closely with the sales and marketing team to support promotional activities.

-Collaborate with the finance department to ensure accurate billing and record-keeping.

-Assist management in developing strategies for improving customer satisfaction and streamlining operations.

Requirements:

-Bachelor’s degree in Business Administration, Management, or related field (preferred).

-Must have proven experience of at least 2–3 years in an administrative role, ideally in the car rental or automotive industry.

-Proficiency in office software (MS Office Suite, rental management software).

-Strong organizational, multitasking, and communication skills.

-Ability to work independently and as part of a team.

-Customer-focused mindset with a problem-solving attitude.

Working Conditions:

-Full-time position, often requiring work on weekends  or holiday work based on business needs.

-Office and vehicle lot environments, with occasional travel to vendors or service locations.

Salary and Benefits:

-Competitive salary based on experience.

-Health insurance and additional benefits as per company policy.

How to Apply:
Send your CV to info@klayconsultants.com.